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“Gentlepersons:
I am writing to express my appreciation for your outstanding customer service and support. Recently I returned our Como chair seat that had a broken slat. Rather than telling me Teak Warehouse was sorry, your counterperson spoke with your builder, who said he could repair the seat. As promised, the seat was repaired, very much to my satisfaction. Additionally, when my daughter picked up the repaired seat, you provided her with some additional fasteners without charge.
I have recommended Teak Warehouse to my friends in the past. The teak chairs are used on my boat and I have recommended to many boaters that they check out the Teak Warehouse, should they be looking for quality teak chairs and furniture. I certainly hold you in high regard.
By the way, I did purchase an additional Como chair just in case the seat repair couldn’t be made. I am a very satisfied customer. These days, the typical letter from a customer, much less an attorney, portends nothing but aggravation. This letter is one of appreciation and recognition.
Another Satisfied Customer
Very truly yours, ”
- A. Weiss, Los Angeles, CA