The use of this website is governed by these Terms and Conditions. Please take a moment to review them as use or the purchase of products from the website (www.teakwarehouse.com) constitutes your agreement to follow these Terms and Conditions, and to be bound by them.
We make every effort to display the most current and accurate product inventory information. However, due to the nature of the items sold and the variations/limitation of computer screens, we do not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. In the event that a product’s availability date changes, we will notify you directly when possible. Please contact Customer Service for additional information.
All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, materials, or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Teak Warehouse Furniture Warranty
We are committed in providing the highest-quality outdoor furniture for many days, weeks, and years of enjoyment. We offer a limited one-year warranty that your furniture manufactured by Teak Warehouse will be free of defects and workmanship issues. For more specific information regarding our warranty, see our Terms & Conditions below.
We warranty all furniture manufactured by Teak Warehouse under the general terms of our limited 1-year warranty. This warranty covers outdoor furniture manufactured by Teak Warehouse and made with materials including, but not limited to, lightweight concrete, 316 stainless steel, A-Grade teak, reclaimed teak, synthetic outdoor wicker, HDPE extruded weaves, powder-coated steel and powder-coated aluminum, and other materials carried in our outdoor furniture portfolio. We warranty this outdoor furniture to be free of defect in material and workmanship as detailed above for the period of one year from the date of purchase. Commercial furniture for projects has a 6-month warranty from the date of purchase. Clearance, sale, and/or discounted items are final sale and not covered under any Teak Warehouse limited warranty.
We stand behind our products! If you receive an item that is defective, you MUST immediately reject & send back with the carrier. Damaged/defective items that are not rejected at time of delivery will not be eligible for exchange/replacement. Teak Warehouse is not liable for damage found after delivery. If items are crated, receiver is responsible for opening/disposing of crates. Teak Warehouse is not responsible for concealed damage discovered due to crating. If you reject an item with the carrier, please contact us with details & photos of the specific issue upon receipt of goods so we can review and exchange the item for its exact replacement, if appropriate. If damaged items are received & signed for, this is in an indication the order has been accepted in good condition and is no longer eligible for exchange or replacement.
There are no exceptions! Items damaged in transit MUST be reported & rejected upon delivery of the goods by the recipient or representative. Your assistance will be required during the claims process. Items damaged by you are non-returnable. We do not replace items damaged by the consumer. However, we will be available to help and repair your product purchased if repairable.
Terms and Conditions:
Upon delivery, the recipient or representative of the recipient must inspect all goods; confirming that items are received in acceptable condition. Please note all items arrive fully assembled & unpackaged. If items are damaged or defective in any way, please reject & send back with the carrier. Damaged/defective items that are not rejected at time of delivery will not be eligible for exchange/replacement. Teak Warehouse is not liable for damage found after delivery. If items are crated, receiver is responsible for opening/disposing of crates. Teak Warehouse is not responsible for concealed damage discovered due to crating.
Upon pick-up, the recipient or representative of the recipient must inspect all goods; confirming that items are in acceptable condition. Please note all items are fully assembled & unpackaged. Please bring all necessary packing/transport materials to ensure the safe arrival of your items. Teak Warehouse employees are not permitted to assist in loading vehicles, so please plan to have the appropriate help upon pick-up. Teak Warehouse is not liable for any items that arrive to their destination damaged after they are picked up from our warehouse. Invoice number must be referenced at time of pick-up for order to be released. Pick-up will not be released without this information; Teak Warehouse is not responsible for any charges that result from failed pick-up attempts due to driver(s) not being prepared with the necessary information. If scheduled pick-up date is missed, order is subject to accruing storage fees each subsequent day until the order is picked up.
All orders must be paid in full before any goods leave Teak Warehouse. If an order includes any out-of-stock items, the entire order will not ship until all items are back in stock. All sales are final after 48 hours. If you’re looking to cancel or exchange your order for whatever reason, we offer free cancellations within 48 hours of purchase. After 48 hours, there are no refunds or cancellations, no exceptions. But, if your order has not shipped or is not ready to ship and does not include custom cushions, you can request store credit for the purchase price of your order. The store credit is valid for 365 days from the date of issue, after that, the credit expires.
All sale items are sold as-is. These items cannot be returned, exchanged, or repaired. These items do not come with a warranty to protect against defects. All sales are final.
Any/all given lead times are approximations and in no way indicative of a guarantee. Lead times can be unpredictable and are subject to change due to unforeseen circumstances. Teak Warehouse will not provide refunds/exchanges/cancellations because of extended or missed lead times/ETAs. All shipping is expected within 28 days.
All prices are in US dollars and are subject to applicable taxes according to state and local laws. Availability, price(s), and delivery rates are subject to change. Teak Warehouse reserves the right to refuse orders with incorrect pricing. If eligible for tax exemption, resale certificate(s) must be provided prior to payment. Resale certificates cannot be applied to any order(s) retroactively. Resale certificates are non-transferrable. Any order paid for before resale certificate is submitted cannot be adjusted & customer is liable for all applicable tax fees.
Teak Warehouse offers a one-year residential warranty against manufacturer’s defects. For commercial settings, the manufacturer defects warranty is limited to six months. Concrete items are not covered under warranty. This warranty does not apply to any cases of normal wear & tear on the furniture. “Checking” or small cracking of the teak wood is a normal and natural occurrence that should be expected. This warranty does not extend to the natural patina of the teak wood or any other discolorations. This warranty does not cover any damage or loss or condition that is beyond the control of Teak Warehouse including but not limited to cases of unauthorized repair, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake, or any other similar acts of Force Majeure. This warranty only applies to the original purchaser of the furniture with proof of purchase. If your furniture arrives damaged or in poor condition, please reject at the time of delivery so a replacement can be issued. Damaged/defective items that are not rejected at time of delivery will not be eligible for replacement.
- “Defects” are defined as imperfections that impair the use of your furniture.
- This warranty does not apply to any cases of normal wear and tear of the furniture.
- Normal wear and tear is defined as “the normal deterioration caused by regular use of the furniture.”
- Checking or small cracking of the teak wood is a normal and natural occurrence that should be expected.
- The warranty does not extend to the natural patina of the teak wood or any other discolorations.
- The guarantee does not cover any damage or loss or condition that is beyond the control of Teak Warehouse including but not limited to cases of unauthorized repair, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar acts of Force Majeure.
- The warranty only applies to the original purchaser of the furniture with proof of purchase.
Teak Warehouse reserves the right to update or modify these terms and conditions at any time without prior notice.
Enjoy your beautiful pieces! Teak Warehouse reserves the right to repair or replace any piece that is covered under the terms of this warranty.
Repair or replacement may involve Teak Warehouse providing parts directly to our customer where applicable.
Teak Warehouse will ship any replacement parts for the furniture in cases where it’s determined the customer can easily make the repair within the warranty period. To claim repairs or parts under warranty you must email us at [email protected] and notify us of any issues.
Where possible, we may ask that photos be provided to us via email, so that we can determine the extent of the defect and the corrective action that is most prudent.
These Terms and Conditions May Change
Teak Warehouse reserves the right to update or modify these terms and conditions at any time without prior notice. Your purchase and/or use of this website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Teak Warehouse or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Teak Warehouse, with copyright authorship for this collection by Teak Warehouse, and protected by international copyright laws. If the rules are not adhered to, then there will be legal action taken worldwide.
The trademarks and trade dress of Teak Warehouse may not be used in connection with any product or service that is not Teak Warehouse’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Teak Warehouse. All other trademarks not owned by Teak Warehouse or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Teak Warehouse or its subsidiaries.
Site Policies, Modification, and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Teak Warehouse. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.